Book a pickupfrom $35/bag

Terms of Service & Booking Policy

NoTimeForLaundry (NTF Laundry) Laundry pickup & delivery · Wash · Dry · Fold · Sonoma County, CA Last updated: October 10, 2026

By booking a pickup or setting out laundry for NoTimeForLaundry ("we," "us," "our"), you ("you," "customer") agree to the terms below. Please read them before your first pickup.

1. Our service

We pick up your everyday laundry from your doorstep, wash, dry and neatly fold it, and deliver it back to you, usually within 24–48 hours.

We serve Healdsburg, Windsor, Santa Rosa, Rohnert Park, Cotati, Penngrove, Petaluma and nearby communities. If your address is outside our usual route, text us at (707) 555-0123 and we'll let you know if we can fit you in.

2. Pricing

  • $35 per bag, using a standard 13-gallon bag
  • 2-bag minimum per order
  • $15 delivery fee per order, covering pickup and drop-off
  • Detergent and supplies are included
  • Optional add-ons (free & clear detergent, scent booster, etc.) are charged as shown at booking

A bag that is overstuffed or can't be closed may count as more than one bag. If that happens, we'll contact you before charging any difference.

3. Booking & payment

  • Payment in full is due at booking. Nothing is owed at delivery.
  • Payments are processed securely by Stripe. We never see or store your full card number.
  • Spots are limited each day and are confirmed only after your payment goes through.
  • We'll confirm your pickup by text or email the night before.

4. Rescheduling & cancellations

  • Reschedule for free up to 8 PM the night before your pickup.
  • Cancellations are refunded in full minus a $35 booking fee.
  • If your laundry isn't out by the start of your pickup window and we can't reach you, the visit counts as a missed pickup and the booking fee is kept.
  • If we ever need to cancel or move your pickup, you can choose a full refund or a new day.

5. What we accept

Everyday clothing only: shirts, pants, undergarments, socks and activewear.

6. What we don't accept (home orders)

  • Bedding (comforters, sheets, pillows)
  • Bulk towels
  • Dry-clean-only items
  • Delicates that need special care
  • Heavily soiled or hazardous items

We may return items we don't accept unwashed with your order. Running a business that goes through towels and sheets? Ask us about commercial accounts.

7. Preparing your laundry

  • Use 13-gallon bags only. Any standard kitchen trash bag works.
  • Empty all pockets. Pens, lip balm, cash, tissues and the like can damage your whole load.
  • No loose items. Everything goes inside the bag.
  • Set your bags out by 8 AM on your pickup day in a spot we can reach easily (porch, doorstep or another place you tell us about).

Each order is washed on its own and never mixed with anyone else's laundry. Your clothes come back folded in fresh bags.

8. Health & safety

  • Items with pests, including bed bugs, will be refused and returned unserviced. No refund is issued for refused orders.
  • Items that are unsafe to handle (sharp objects, chemicals, bodily fluids, etc.) will not be serviced.
  • We follow the care settings that are safe for a mixed everyday load. If something needs special treatment, please leave it out.

9. Lost or damaged items

  • We take care with every order, but we are not responsible for lost socks or small items.
  • Normal wear and tear from washing and drying may occur. This includes fading, pilling, shrinking and loose threads.
  • We are not responsible for damage caused by items left in pockets, or for items that weren't suitable for machine washing and drying.
  • Any concerns must be reported within 24 hours of delivery. Text (707) 555-0123 or email notimeforlaundry247@gmail.com with photos.

10. Pickup & delivery

  • Pickup and delivery are no-contact.
  • Delivered laundry is left at the same place it was picked up unless you tell us otherwise.
  • Once delivered, laundry is your responsibility. We'll text you when it lands.

11. Gift cards

  • Gift cards never expire and can be used toward any pickup.
  • Gift cards can't be exchanged for cash, except where California law requires it.

12. Tips

Tips are optional, always appreciated, and go directly to the team.

13. Agreement

Submitting your laundry confirms that you agree to these policies. We may update these terms from time to time; the version posted on our website when you book applies to your order.

14. Contact

Questions about a booking or these terms? Text: (707) 555-0123 · Email: notimeforlaundry247@gmail.com · Social: @notimeforlaundry